Q: How do I contact Broken Social Scene Shop? 
A: Form: contact us
    Email: info@brokensocialscene-shop.com

Q: I have a question about concert tickets. 
A: Please contact the ticket seller.

Q: How can I pay for my order? 
A: We accept Amex, Mastercard, PayPal, and Visa

Q: Where do you ship?
A: We currently ship within the Canada. United States customers visit Broken Social Scene USA

Q: When will my order arrive? 
A: Typically, all products ship within 3 business days. The shipping rates are estimated at check-out based on your shipping address. You will receive shipping confirmation when your package is sent. And delivery confirmation when it arrives.

Q: I did not receive my order confirmation, what should I do? 
A: Order confirmations are sent automatically by the system when you place an order. Typically, this takes no longer than 10 minutes. If for some reason you did not receive your confirmation, we recommend you check your spam or junk folder first and then contact us at info@brokensocialscene-shop.com regarding your order. 

Q: How do I change my order? 
A: Please contact us. Please include your order number and the changes you need made. 

Q: How do I return or exchange my product? 
A: You may return products in unused condition for a full refund within 30 days of the purchase date. The customer may be responsible for return shipping charges. Please contact us at info@brokensocialscene-shop.com for return or exchange.

Q: Is there a retail location I can visit? Can I pick my product up and save on shipping? 
A: Broken Social Scene Shop is currently only offering products online and delivering via standard shipping services.

Q: What delivery services do you use? 
A: We use Canada Post and local couriers to ship Broken Social Scene Shop products. Please see the shipping rates at checkout. 

Q: What currency are prices listed in? 
A: All prices are listed in Canadian dollars ($CAD). 

Q: How will charges appear on my billing statement?
A:Charges will appear as Broken Social Scene. Charges may also appear as being made to SVS Marketing, a partner of Broken Social Scene.  

Q: How does The Broken Social Scene Shop protect my personal information? 
A:  We know how important protecting your personal information is to you. The Broken Social Scene Shop is committed to keeping your information confidential.  We values and respect your privacy and are committed to protecting your personal information by keeping it confidential and secure. For more information, visit the Privacy policy .